399bet Game FAQ — All Your Questions Answered

No. Each player is permitted one account only. Duplicate accounts violate our Terms and Conditions and may result in all associated accounts being permanently closed with balances forfeited. If you have forgotten your login details, use the password reset option or contact our support team.

On the Login page, use the "Forgot password?" option. Enter your registered mobile number or email and a reset code will be sent to you. Follow the steps to set a new password. The process takes under two minutes. If you no longer have access to the registered number, contact support for manual identity verification.

Yes. Before processing your first withdrawal, we may ask you to verify your identity by submitting a copy of your CNIC and a selfie. This is a standard security measure to protect your account and ensure withdrawals go to the correct person. Verification is usually completed within a few hours.

Log in to your account and go to the Account Settings section. You can update your contact details there. For security reasons, changing your registered mobile number may require additional identity verification. If you are having trouble, contact our support team through live chat and they will assist you directly.

399bet game supports all major PKR payment methods used in Pakistan, including JazzCash, Easypaisa, Raast, direct bank transfer, Visa and Mastercard debit cards, and mobile wallets. All deposits are processed in Pakistani Rupees with no currency conversion required. Visit the Deposit page for the full list and current processing times.

JazzCash and Easypaisa deposits are typically credited instantly or within a few minutes. Raast transfers are also fast, usually arriving within minutes. Bank transfers may take slightly longer depending on your bank. If your deposit has not appeared after 30 minutes, take a screenshot of the transaction confirmation and contact our support team.

Yes, there is a minimum deposit threshold which varies depending on the payment method you choose. The minimum is kept low to make the platform accessible to players across Pakistan. Exact amounts for each method are shown on the Deposit page after you log in to your account.

399bet game does not charge fees on deposits. However, your payment provider — JazzCash, Easypaisa or your bank — may apply their own transaction charges. We recommend checking with your provider if you are unsure. The amount that arrives in your 399bet game account will always reflect the full PKR amount you sent.

Log in to your account, go to the Withdrawal section and select your preferred PKR payment method — JazzCash, Easypaisa, Raast or bank transfer. Enter the amount you want to withdraw and confirm. Withdrawals are typically processed within a few hours, though bank transfers may take up to one business day depending on your bank.

Common reasons for a delayed withdrawal include a pending identity verification check, an incomplete bonus wagering requirement, or a high volume of requests at peak times. Check your account notifications for any pending actions. If everything looks clear and your withdrawal has not arrived after 24 hours, contact our support team with your transaction reference number.

For security and fraud prevention purposes, withdrawals must generally be made to the same account or mobile wallet used for your deposit. If you need to withdraw to a different method due to a genuine change in circumstances — for example, your JazzCash number has changed — contact our support team before submitting the withdrawal request.

Yes. PSL is one of the most popular betting markets on 399bet game. During the PSL season, you will find match winner odds, top batsman, top bowler, over/under totals, live in-play markets and more. Visit the Betting page to see all available cricket markets including PSL, T20 internationals and other major cricket tournaments.

In-play betting — also called live betting — allows you to place bets while a match is actively in progress. Odds change in real time as the game develops, so you can react to what is happening on the pitch. For example, you might back a team to win after seeing them start strongly in the first few overs of a T20 match. Odds refresh continuously, so act quickly when you see value.

In addition to cricket and PSL, 399bet game covers football including international matches and major leagues, esports tournaments, tennis, basketball and more. The sports betting section is updated continuously and new markets are added regularly. Check the Betting page for the full and current list of available sports and events.

If a cricket match is officially abandoned, rained off or has no official result declared, most bets will be voided and your stake returned to your PKR balance. However, some specific markets — such as bets on the first over — may be settled if enough play occurred. Full details are in the Terms and Conditions.

399bet game offers a wide range of casino options including live dealer Baccarat, Roulette and Blackjack tables with real-time streaming, hundreds of slot titles, classic table games and crash games. All games can be accessed from the Casino page or the Slots page. New games are added regularly across all categories.

Yes. All casino games and slots on 399bet game are fully optimised for mobile. You can play directly through your phone's browser or download the dedicated app for a smoother experience. Live dealer tables stream in real time on mobile connections, and the interface adapts to smaller screens without losing any functionality.

Minimum stakes vary by game. Slots generally have a low minimum PKR stake per spin, while live dealer tables have their own minimum and maximum bet limits displayed on each table before you join. This means you can find a table that matches your budget, whether you prefer small stakes or higher-limit play.

The welcome bonus is automatically applied to your first deposit after you create a new account. You do not need a separate promo code for the standard welcome offer. Make sure you read the bonus terms on the Promotions page before depositing so you understand the wagering requirements and qualifying games. Some bonus offers may require a code — those will be listed clearly on the promotions page.

Wagering requirements — sometimes called rollover or playthrough — specify how many times you must bet the bonus amount before you can withdraw any winnings earned from it. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in qualifying bets before a withdrawal is approved. Exact requirements are stated in each bonus's terms and conditions.

Yes. During the Pakistan Super League season, 399bet game runs dedicated promotions including enhanced odds on PSL matches, cashback on losing PSL bets, free bets and tournament-specific prize pools. Keep an eye on the Promotions page during PSL season to make sure you do not miss any time-limited offers.

In most cases, you can forfeit an active bonus from within your account settings before you have started wagering it. Once you have begun using a bonus — by placing bets that count towards the wagering requirement — it cannot always be cancelled without forfeiting both the bonus and any related winnings. If in doubt, check the specific bonus terms or contact support before opting in.

Visit the App page on our website and follow the download instructions for Android or iOS. The app is not listed on the Google Play Store or Apple App Store, so you will need to download the APK directly for Android. Full step-by-step instructions — including how to allow installs from unknown sources on Android — are provided on the App page.

The app gives you access to all the same features as the website — cricket and PSL betting, live casino, slots, promotions, deposits and withdrawals — but in a format optimised for your phone. It loads faster, sends push notifications for live match odds changes and keeps you logged in between sessions so you do not have to re-enter your password every time.

Android phones block APK installations from outside the Play Store by default. Go to your phone's Settings, then Security or Privacy, and enable "Install from Unknown Sources" or "Allow installs from this source" for your browser. Then re-open the downloaded APK file. If you still have trouble, the App page has a detailed troubleshooting guide for common Android models used in Pakistan.

Every bet you place on sports, casino or slots earns you VIP loyalty points. As your points accumulate, you progress through VIP tiers — each level unlocking better rewards including higher withdrawal limits, exclusive PKR bonuses, faster customer support and personalised promotions. Visit the VIP page to see the full tier breakdown.

VIP points remain active as long as your account is regularly used. Extended periods of account inactivity may cause points to expire according to the programme rules. Full details of the VIP point expiry policy are outlined on the VIP page and in the Terms and Conditions. Staying active on the platform — even with small bets — keeps your points valid.

Yes. 399bet game provides deposit limit tools in your account settings. You can set daily, weekly or monthly deposit limits in PKR at any time. Limits take effect immediately when reduced and after a short review period when increased. This is one of the simplest and most effective ways to keep your gaming within a comfortable budget.

Self-exclusion is a tool that temporarily or permanently closes your account to prevent you from placing bets. You can request a self-exclusion for a set period — for example, one month, three months or six months — or request a permanent closure. During a self-exclusion period, you will not be able to log in or deposit. Find this option in your account settings or on the Responsible Gaming page.

No. 399bet game is strictly for adults aged 18 and over. During registration, you are required to confirm your date of birth. We take age verification seriously and may request a copy of your CNIC to confirm eligibility. If you suspect a minor is accessing a gambling platform, please contact our support team immediately. Gaming should always be treated as entertainment, not a source of income.