Privacy Policy — 399bet Game

1. Introduction

This Privacy Policy explains how 399bet game — operated at 399betgame.fun — collects, uses, stores and protects the personal information of players who use our platform. It applies to everyone who visits the website, registers an account, makes a deposit or withdrawal in PKR, uses the mobile app, or gets in touch with our support team.

We understand that privacy is important to our players in Pakistan. When you hand over personal details to create an account or complete a transaction, you are trusting us to handle that information responsibly. This policy is our written commitment to doing exactly that.

By using 399bet game, you acknowledge that you have read this Privacy Policy and that you agree to the collection and use of your data as described here. If you do not agree, please stop using the platform. For any questions about this policy, contact our support team — details are in Section 13.

2. What We Collect

399bet game collects different categories of information depending on how you interact with the platform. Below is a clear breakdown of what we collect and when.

We do not collect sensitive categories of data such as political opinions, religious beliefs, biometric data or health information. We only collect what is genuinely needed to operate the platform safely and deliver the services you use.

3. How We Use Your Data

The information we collect is used for specific, clearly defined purposes. We do not use your data for anything beyond what is listed below unless you give separate consent:

• Account management — creating, verifying and maintaining your player account so you can log in, deposit, withdraw and play.
• Transaction processing — handling deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and card payments accurately and securely.
• Identity verification — confirming that you are who you say you are before processing your first withdrawal or when requested by our compliance team.
• Customer support — using your account details and correspondence history to resolve your queries efficiently through live chat and email.
• Fraud prevention and security — monitoring account activity to detect and prevent fraudulent transactions, bonus abuse, multi-accounting and other policy violations.
• Platform improvement — using aggregated, anonymised usage data to understand which features and games are popular, and to improve the platform experience.
• Marketing communications — sending you promotional offers, bonus announcements and platform updates by email or notification, only where you have opted in or where it is reasonably expected based on your use of the platform. You can opt out at any time.
• Responsible gaming — using activity data to identify patterns that may indicate problematic gaming behaviour, and to apply any self-exclusion or limit settings you have activated.

4. Legal Basis for Processing

399bet game processes your personal data on one or more of the following grounds:

• Contractual necessity — processing is required to fulfil the agreement between you and 399bet game when you register an account and use the platform.
• Legitimate interests — we have a legitimate business interest in preventing fraud, securing the platform, improving our services and communicating relevant offers to existing players.
• Legal obligation — certain data processing is required to comply with anti-money laundering checks, identity verification requirements and other applicable obligations.
• Consent — where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting any prior processing.

5. Data Sharing

399bet game does not sell or rent your personal information to any third party. We may share your data in the following limited circumstances only:

• Payment processors — your financial details are shared with the relevant payment provider (such as JazzCash, Easypaisa or Raast) solely to process your transaction. These providers operate under their own privacy policies and security standards.
• Game providers — when you play a casino game or slots title from a third-party provider, limited technical data (such as a session token) may be passed to that provider to run the game. No financial or identity data is shared for this purpose.
• Identity verification services — if we use a third-party KYC provider to verify your documents, your identity data is shared with that provider under strict contractual data protection obligations.
• IT and hosting infrastructure — our platform runs on cloud infrastructure managed by trusted technology partners. These partners process data only on our instructions and cannot use it for their own purposes.
• Legal and compliance requirements — if required by a valid legal process, regulatory inquiry or to protect the rights and safety of 399bet game or its users, we may disclose relevant data to the appropriate authority.

Any third party we work with is required to handle your data securely, use it only for the stated purpose and not to share it further without our authorisation.

6. Payment Data

All financial transactions on 399bet game are denominated in Pakistani Rupees (PKR). We support deposits and withdrawals via JazzCash, Easypaisa, Raast, standard bank transfer, debit cards and credit cards.

Regarding how your payment data is handled:

• Full card numbers are never stored on 399bet game's own servers. Card transactions are tokenised through our payment gateway partner.
• Mobile wallet account numbers (JazzCash, Easypaisa) are stored only to the extent necessary to process your transaction and verify that the withdrawal is going to the same method used for deposit.
• Transaction records — including deposit amounts, withdrawal amounts, dates and payment method references — are retained for compliance and dispute resolution purposes.
• If you request account closure, transaction history may be retained for a defined period as required by our record-keeping obligations, even after your account is closed.

7. Cookies & Tracking

399bet game uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience. Cookies are small text files placed on your device when you visit the site.

We use the following types of cookies:

• Essential cookies — required for the platform to work. These include session cookies that keep you logged in during your visit and security cookies that protect your account. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and preferred game view. These improve your experience but are not critical to platform operation.
• Analytics cookies — collect anonymised data about how players navigate the platform, which pages are most visited and where players drop off. This helps us improve the site. No personally identifiable information is included in analytics reports.
• Marketing cookies — used to show relevant promotional content. These are only active if you have opted into marketing communications.

You can manage cookie preferences through your browser settings at any time. Disabling essential cookies may affect platform functionality. Disabling analytics or marketing cookies will not prevent you from using 399bet game.

8. Data Retention

399bet game keeps your personal data only for as long as it is needed for the purpose it was collected, or as required by our compliance obligations. The general retention periods we apply are:

• Active account data — retained for the full duration your account is open and active on the platform.
• Transaction records — financial transaction history in PKR is retained for a minimum period after the transaction date for record-keeping and dispute resolution purposes.
• Identity verification documents — retained for a defined period following account closure to meet anti-money laundering and identity verification obligations.
• Support communications — chat logs and email correspondence are retained for a reasonable period to assist with follow-up queries and quality assurance.
• Marketing data — if you opt out of marketing, your preference is recorded immediately and promotional communications cease. Any marketing-specific data is removed on a rolling basis.

After the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Security Measures

We take the security of your personal data seriously and maintain technical and organisational measures designed to protect it against unauthorised access, loss, alteration or disclosure. Key security practices include:

• TLS/SSL encryption — all data transmitted between your device and our platform is encrypted in transit using current TLS standards.
• Encrypted data storage — sensitive data fields including identity information and financial references are encrypted at rest in our database systems.
• Access controls — internal access to personal data is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Session security — player sessions are secured with tokens that expire after inactivity. Suspicious login attempts trigger additional verification steps.
• Fraud monitoring — automated systems monitor transaction patterns and account activity for indicators of fraud, unauthorised access or policy violations around the clock.
• Incident response — in the unlikely event of a data breach that affects your personal information, we will notify affected players promptly and take immediate steps to contain and remediate the situation.

While we implement robust security measures, no platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login credentials and log out from shared devices.

10. Your Rights

As a user of 399bet game, you have the following rights over your personal data. To exercise any of these rights, contact our support team using the details in Section 13:

• Right to access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your personal details are inaccurate or out of date, you can request that we correct them. You can also update most details directly in your account settings.
• Right to erasure — you may request deletion of your personal data, subject to any retention obligations we are legally required to fulfil.
• Right to restrict processing — in certain circumstances you may ask us to limit how we use your data while a query or complaint is being resolved.
• Right to data portability — you may request a copy of data you have provided to us in a commonly used, machine-readable format.
• Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent — where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without penalty.

We will respond to all data rights requests within a reasonable timeframe. In cases where a request is complex or we need to verify your identity before proceeding, we will communicate the expected timeline to you.

11. Minors

399bet game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All registration forms require players to confirm they are 18 or older, and we conduct age verification checks as part of our standard account verification process.

If we discover or are notified that a player is under 18, we will:

• Immediately suspend and permanently close the account.
• Reverse any deposits made and withhold any winnings, in line with our Terms and Conditions.
• Delete all personal data associated with that account as quickly as our compliance obligations allow.

12. Changes to This Policy

399bet game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in platform features, or to remain current with applicable privacy practices. When we make material changes, we will update the "Last updated" date shown at the top of this page.

For significant changes that meaningfully affect how your data is used, we may also notify you directly by email or through an in-platform notification. Your continued use of 399bet game after an updated policy has been published means you accept the revised terms.

We recommend revisiting this page periodically, particularly if you are about to share new personal information with us — such as when submitting documents for account verification or adding a new payment method.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please reach out to our team. We are available 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available inside your account dashboard once you are logged in
• General Support: [email protected] (plain text — not a clickable link)
• FAQ: Visit our FAQ page for answers to common account and privacy questions

When contacting us about a data rights request, please have your registered email address and account username ready. This allows us to verify your identity quickly and process your request without unnecessary delays.

For general platform questions unrelated to privacy, please also visit our FAQ page or review our Terms and Conditions.